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FREQUENTLY
ASKED QUESTIONS
Dallas Theater
About us
Adverise with us
Link to us
Privacy policy
BUYING TICKETS
Tickets on sale through the site are supplied by the leading ticket broker in the country, selected because they offer the best value and service for hard to get tickets to theater and concert shows. Tickets are sold at above face value. Their prices reflect the cost and difficulty in obtaining the premium seating that they offer. Tickets are fully guaranteed.
What types
of payment do you accept?
Do I have to pay
sales tax?
I cannot attend
the event. What is your refund/return policy?
What if my event
is cancelled?
What if my event
is postponed?
What if my tickets are
lost or stolen?
Can I put tickets
on hold?
Why a service
charge?
RECEIVING YOUR TICKETS
How are
my tickets shipped?
What shipping
charges will I pay?
How can I track
my order?
Can I pick up the
tickets from the theatre?
Can the tickets
be delivered to my hotel?
What types of
payment do you accept?
CREDIT CARD
We accept VISA, MasterCard, American Express,
Discover, Diners Club, and the JCB Card. All prices
listed are in U.S. Dollars (USD). The billing
address will be verified with your credit card
company so you must use the exact address where
your statements are sent.
Should you require that the order be shipped
to an alternate address we will require faxed
authorization from you. The faxed authorization
will include a signed copy of the Card Holder
Verification Form along with legible copies of
your driver's license and the credit card used
during the purchase. This is done to protect both
you and TicketsNow.com against fraudulent credit
card use.
CASH
Cash will only be accepted in person at our corporate
office located in Crystal Lake, Illinois, at 620
N. Route 31.
PERSONAL CHECK
TicketsNow.com does not accept personal checks.
CASHIERS CHECK OR MONEY ORDER
Payment by cashiers check or money order may not
be available on all ticket orders. If your request
can be handled, the tickets may be held for up
to 24 hours. The cashiers check or money order
must be sent to us using an overnight delivery
service. Payment by money order will also be accepted
in person at our corporate office located in Crystal
Lake, Illinois, at 620 N. Route 31. Please contact
us for more information.
WESTERN UNION
Payment by wire transfer may not be available
on all ticket orders. If your request can be handled,
the tickets may be held for up to 2 hours. Please
contact us for more information.
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Do I have to pay
sales tax?
Most tickets that we sell are not taxed.
We collect tax as required by law. Generally any
event that takes place within the Dallas city
limits requires that we collect an entertainment
tax that is variable up to 8%.
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I cannot attend
the event. What is your refund/return policy?
There are no refunds, exchanges, or cancellations
on any order once it is submitted to us. This
policy is in place because when you purchase your
tickets we secure and acquire those tickets for
you and are not able to recover our costs. Please
order tickets only after you are certain you want
them. For information on how to resell tickets
that you purchased from TicketsNow.com, please
contact manager@TicketsNow.com
or call us at 1-800-927-2770.
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What if my event
is cancelled?
If an event is cancelled for any reason
other than an act of God (rainout, earthquake,
flood, etc.), war, terrorism, strike, or lockout
we will provide a full refund for the amount that
you paid for the tickets. Any shipping charges
are not refundable. TICKETS MUST BE RECEIVED BACK
IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT
OF THE CANCELLATION. We suggest returning tickets
via certified mail or using a carrier that can
provide you with proof of delivery. In case of
a rainout or strike for a sporting event, no refunds
will be made. You must exchange the tickets at
the ballpark for a seat to a future game that
is still available. In all other instances mentioned
above we will attempt in every case to obtain
a refund from the original seller of the tickets;
however, no refund or percentage of refund can
be guaranteed.
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What if my event
is postponed?
If an event is postponed, the tickets
will be honored for the rescheduled event date.
New tickets will not need to be issued. We are
not able to offer customers refunds on postponed
events.
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What if my tickets
are lost or stolen?
When you receive your tickets, keep
them in a safe place. Unfortunately, tickets cannot
be replaced if they are lost, stolen, or damaged.
Please note that direct sunlight or heat can damage
some tickets.
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Can I put tickets
on hold?
The ticket-hold policy is set by each
individual listing seller. Although we cannot
guarantee that a particular seller will be willing
to hold tickets, we will certainly ask them on
your behalf. If we are able to have a seller hold
tickets, they typically will allow an hour or
two for you to make your final decision on whether
or not to purchase the tickets.
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Why a service
charge?
The service charge helps us recover some of the
costs associated with processing payments, securing
and shipping tickets, as well as guaranteeing
that every ticket on the site is authentic. The
service charge is 10% with a $10 minimum per ticket.
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How are
my tickets shipped?
All tickets are shipped via an express
courier service and all deliveries require a signature.
We do not allow any reroutes on the package. The
courier must deliver it to the address on any
package. They cannot deliver it to any other address.
If you have any specific delivery requirements
please make those arrangements when you place
your order. Tickets are normally sent to your
credit card billing address.
The billing address will be verified with your
credit card company so you must use the exact
address where your statements are sent. Should
you require that the order be shipped to an alternate
address we will require faxed authorization from
you. The faxed authorization will include a signed
copy of the Card Holder Verification Form along
with legible copies of your driver's license and
the credit card used during the purchase. This
is done to protect both you and TicketsNow.com
against fraudulent use. The tickets will be delivered
using the best method. If possible we will inform
you of the courier and when to expect delivery
when your order is confirmed.
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What shipping
charges will I pay?
Please note that the delivery times
are from the date that we ship the order. Some
tickets will require 1-2 days processing time.
All delivery times are subject to availability
in your delivery area. Any other special delivery
requirements can be quoted as requested.
UNITED STATES
Standard 2nd Day $14.95
Standard Overnight Delivery $19.95
Priority Overnight Delivery $24.95
Saturday Delivery $29.95
INTERNATIONAL SHIPPING RATES
Canada/Mexico $29.95
All other international $39.95
All prices are in US dollars.
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How can I
track my order?
TicketsNow.com will inform you as to
when you can expect your package when we confirm
your order. If it does not arrive by when expected,
please contact our Customer Care Department. Since
we require a signature on all deliveries most
packages can be traced quickly.
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Can I pick up the
tickets from the theatre?
No. You are purchasing premium tickets that must
be delivered directly to you
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Can the tickets
be delivered to my hotel or office address?
Yes. When you are ordering tickets online the
first screen you complete is the GUARANTEED SHIPPING
INFORMATION page. Please enter here the details
of where in New York you would like your tickets
delivered.
In the box marked COMPANY please insert the name
of your hotel if that is where you wish your tickets
to be delivered, and the hotel's address details
in the boxes below. On the next page you will
be asked to enter your billing address details.
As the shipping address will be different from
your billing addres we will require faxed authorization
from you. The faxed authorization will include
a signed copy of the Card Holder Verification
Form along with legible copies of your driver's
license and the credit card used during the purchase.
This is done to protect both you and TicketsNow.com
against fraudulent use. The tickets will be delivered
using the best method. If possible we will inform
you of the courier and when to expect delivery
when your order is confirmed.
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What happens
if my tickets don't arrive on time?
We guarantee delivery in time for your
event or your money back. Upon completion of your
event ticket order, we will inform you of your
expected event ticket order arrival date. Please
note that some tickets require 1-2 days processing
time. Your expected ticket order arrival date
is based on the actual date we ship the order.
All event ticket order delivery times are subject
to availability in your delivery area. If the
event tickets for your order are not currently
in-hand, they will be shipped as soon as they
are received. Since a signature is required on
all event ticket orders, all shipments can be
quickly traced. If for any reason, your order
has not been delivered by the time you have expected,
please contact our Customer Care Department.
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